Devon Health Office Orientation Request
Devon Health's Network Management Representatives are available to perform an orientation/in-service presentation for new and existing Devon Health network providers. The program focuses on helping providers understand the ins and outs of their participation in our network, what to look for when servicing Devon Health patients, and proper claims submission procedures. This is a great program for office staff, billing personnel and administrators.
And our staff will come to your office!
Topics discussed include, but are not limited to:
- Introduction of Network Management Representatives as a resource to the provider staff
- Distribution of Provider Manual, Client List and sample medical ID card
- Brief history of Devon Health to aide staff in member recognition
- Focus on Devon Health logo for member recognition
- Define Client/Devon Health relationships & responsibilities with emphasis on payer information
- Discussion of industry standards such as Medicare Guidelines as they apply to Devon Health members
- Discussion of industry & Client standards as they apply to Devon Health members, i.e. pre-certifications
- Description of EOBs and reference to Devon Health discounts
- Education on steps to resolve concerns and questions regarding EOBs and reimbursements
- How to identify Devon Health patients
- How and where to properly submit claims
- How to direct different types of questions that you may have
- How to navigate the multi-payer environment
- Tips on how to get faster payment on claims
- How to keep your practice information updated in Devon Health's directory and online Provider Finder
- How to take advantage of Devon Health's joint-marketing efforts
- Information about how to stay up-to-date with the changes occurring at Devon Health, including information about new Devon Health clients and preferred providers
To schedule a Provider Relations Orientation:
- Call 866.498.4773 and speak with a Netowrk Management Representatives
- Complete the form below. Upon submission, a Network Management Representative will contact you to discuss your needs
- OR print this PDF and fax it to Provider Relations at 610.757.1392
All fields are required unless noted.