Our Commitment Is To Quality and Personalized Service in Everything We Do.
Health Network Laboratories strives to continually provide high-quality, courteous, and responsible service to our customers. Our dedicated professionals ensure accurate, expert, cost-effective and timely clinical information for the treatment and medical management of patients.
Based in Allentown, Pennsylvania, Health Network Laboratories is a multiregional medical lab facility. HNL services the needs of the public and health care communities in Pennsylvania and New Jersey, performing almost four million billable clinical and pathology tests each year. The lab offers a full complement of clinical laboratory and anatomic pathology services, including highly specialized or esoteric testing. Services are offered to patients through hospitals, physicians, long-term care facilities, industrial/commercial businesses, and government agencies.
Convenient laboratory testing is synonymous with HNL. Our Patient Service Centers are located in communities throughout the region, and feature convenient hours and access designed with our patients’ needs in mind. Our fast, professional phlebotomists do not leave patients waiting in line.
Customized Orders, Flexible Reporting
HNL’s flexibility accelerates the testing process. Physician offices can place test orders on HNL forms that can be customized for an organization. Discover the speed of our computerized order entry system. When it comes to results, you can choose your reporting format. Online, fax, dedicated printer or hard copy - HNL provides the preferred output.
Personalized, Face-to-Face Interaction
We communicate regularly to physicians and staff keeping them current on the industry, allowing them to provide the highest quality care to patients. Our field representatives make frequent face-to-face visits to best assess needs, inform about trends, and identify problem solutions.
CONNECTING HIGH-QUALITY LABORATORY SERVICE . . .
. . . WITH EXPERT CARE ON WHICH PATIENTS CAN DEPEND
Health Network Laboratories is your local source for advanced molecular diagnostics testing. As a select Roche Diagnostics Molecular Center of Excellence (MCOE), HNL employs the patented Polymerase Chain Reaction technology (PCR) as our primary method for amplifying small amounts of DNA. Our personalized services are the perfect compliment to this leading-edge technology. Through the application of the PCR, HNL can:
- Detect minute fragments of genetic material from various specimens
- Amplify millions of copies within just a few hours
- Accurately and reliably detect infectious diseases, cancer cells and inherited genetic disorders
- Monitor disease progression and therapy response
To provide clear-cut consultation to physicians when they need it most, HNL board-certified, fellowship-trained pathologists provide unparalleled, specific expertise. From cytopathology to bone and soft tissue, our team of specialists has you covered. Add a fully modernized flow cytometry lab, up-to-the-minute immunohistochemistry applications, plus localized testing that better ensures the integrity of irreplaceable specimens and consider HNL: your convenient and complete provider of anatomic pathology services:
HNL provides a diverse, ever-expanding menu of clinical laboratory testing services. As an early pioneer of laboratory automation, HNL expertly manages analyses for chemistry, urinalysis, coagulation, and hematology with fast, reliable results. With specializations in microbiology, immunology and special coagulation, HNL also offers a comprehensive menu of esoteric testing:
Toxicology
HNL is your complete source for 24-hour toxicology testing. Our expert staff includes board-certified toxicologists who are readily available. The HNL full range of services includes therapeutic drug monitoring assays, blood lead analysis, blood alcohol levels, and comprehensive toxicology drug screens. Our wide variety of drug screening panels covers both clinical and forensic applications, including workplace-associated testing. Positive drug screen results are confirmed by legally defensible state-of-the-art methodologies.
HNL provides physicians and physician offices with expert customer care 24 hours a day, seven days a week. To promptly serve physicians, our customer care representatives regularly answer calls within 15 seconds. When further assistance is required the dedicated HNL team quickly connects you to a member of our technical staff.
Our uniformed couriers are rigorously trained to deliver safely and respond quickly. The HNL professional team is equipped to reliably accommodate all your specimen transport needs, including on-call pickups. They understand the critical nature of their work and provide safe, dependable specimen handling in accordance with OSHA standards.
Customer Satisfaction
At HNL we are not satisfied until our patients, physicians and physician offices are satisfied.
HNL conducts weekly meetings to determine how successfully we are satisfying our customers. Our goal is to, quickly resolve any concerns and provide seamless service.
In addition, we perform satisfaction surveys; one on a monthly basis among the patients visiting our Patient Service Centers, the other annually among our physician clients.
When you choose HNL, consider us your partner, and expect personalized service. We continually strive to provide both satisfaction and successful service. So, when it comes to excellence, we always go the distance.
If you have any questions or would like to contact us please go to the customer care page on our website.